Contact Us

24/7 Account Access:

  Memberline         (800) 452-4549 

Branch Phone Numbers

   Chicopee   (413) 532-5085
   Easthampton   (413) 527-7702
   Feeding Hills   (413) 786-6200
   Greenfield   (413) 774-4182
   Ludlow   (413) 505-5800
   Northampton   (413) 586-3590
   Sixteen Acres     (413) 505-5700
   Springfield     (413) 739-6961 
   Turners Falls   (413) 774-9909

Important Phone Numbers

   Lost or Stolen ATM Card**  (413) 739-6961 
   Lost or Stolen Debit Card** (800) 264-5578
    (international call collect to 701-461-0621)
   ATM/Debit Card Transaction Disputes   (413) 739-6961
   Lost or Stolen VISA Card (800) 558-3424
   Bill Payer Assistance (877) 746-0981
   Reset Online Password (877) 746-0981
   Social Security (800) 772-1213

**Click here for our Fee Schedule. Also, a new signature is required to replace the card. This can be done at any Freedom branch.

Please check your telephone plan -- many calls from within the state are no longer toll calls and you will not need to use the toll free number if there is an alternate local number.

Important Email Addresses

IMPORTANT! This email connection is not secure. If you wish to send private personal information please use the email located on our online banking page, after you have logged in with your password.

   Accounting
   ATM/Debit Card Department
   Business Development
   Credit Cards
   Human Resources
   Loans
   Marketing
   Member Services
   Mortgages
   Operations
   Tech Support for online banking


Mailing Address

   Freedom Credit Union
   P.O. Box 3009
   Springfield, MA 01101-3009