Contact Us

Contact Us By Phone

Member Contact Center

(413) 739-6961 or Toll Free at (800) 821-0160

Monday/Tuesday/Wednesday: 8:00 AM–5:00 PM
Thursday/Friday: 8:00 AM–6:00 PM
Saturday: 9:00 AM–1:00 PM

Important Phone Numbers

Memberline (telephone banking): (800) 452-4549  PIN is last 4 of your SSN for first time users
Mobile/Online Banking Support:  (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card*: (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card* (after hours): (833) 357-0004
Activate Your New Debit Card or change your PIN: (800) 992-3808
Activate Your New ATM Card or change your PIN: (800) 567-3451
Lost or Stolen VISA Card: (800) 558-3424

*A new signature is required to replace ATM/debit cards. This can be done at any Freedom branch. Fees may apply.

Contact Us By Email

Please note that email connection is not secure. If you wish to send private personal information, please use the email located on our online banking page, after you have logged in with your password.

Important Email Addresses

ATM/Debit Card Department
Member Services
Tech Support/Online Banking

Contact Us By Mail

Freedom Credit Union, Main Office
P.O. Box 3009
Springfield, MA 01101-3009


If you have any questions or suggestions that can help us provide you better service, we want to hear from you.

Please Note: There are other financial institutions in the United States with the name Freedom Credit Union. We are based in Springfield, Massachusetts and have branches throughout western Massachusetts.

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