Contact Us

FAQ

If you have any questions or suggestions that can help us provide you better service, we want to hear from you.

Contact Us By Phone

Member Contact Center

(413) 739-6961 or Toll Free at (800) 821-0160

Monday/Tuesday/Wednesday: 8:00 AM–4:30 PM
Thursday/Friday: 8:00 AM–6:00 PM
Saturday: 8:30 AM–1:00 PM

Important Phone Numbers

Lost or Stolen ATM/Debit Card*: (413) 739-6961 or (800) 821-0160
Lost or Stolen ATM/Debit Card* (after hours): (800) 264-5578
Activate Your New ATM/Debit Card: (800) 448-8268
Lost or Stolen VISA Card: (800) 558-3424

*A new signature is required to replace ATM/debit cards. This can be done at any Freedom branch. Fees may apply.

Contact Us By Email

Please note that email connection is not secure. If you wish to send private personal information, please use the email located on our online banking page, after you have logged in with your password.

Important Email Addresses

ATM/Debit Card Department
Marketing
Member Services
Tech Support/Online Banking

Contact Us By Mail

Freedom Credit Union, Main Office
P.O. Box 3009
Springfield, MA 01101-3009

Please Note: There are other financial institutions in the United States with the name Freedom Credit Union. We are based in Springfield, Massachusetts and have branches throughout western Massachusetts.

Do NOT follow this link or you will be banned from the site!

We use cookies on this site to enhance your user experience. By clicking the Dismiss button on this page, you are giving your consent for us to set cookies. Privacy Policy

Dismiss

Skip to content