Freedom Credit Union will begin a phased reopening of branch lobbies starting with our Greenfield, Northampton, Cooley Street and Main Street, Springfield offices effective Monday, June 22, 2020. All other locations will reopen on Monday, July 6, except the Easthampton office, which is only open Thursdays through Sunday, and the Putnam High School location, which will reopen when the school does.
While we are asking members to continue to use our drive-up windows to perform standard transactions, we will also allow branch access for new accounts, loan applications and closings and lengthy or complex teller transactions to a limited number of members to comply with governmental guidance on occupancy limits and to help maintain social distancing.
Our temporary hours will be:
Lobby:
Monday–Friday, 10:00 AM–3:00 PM **
Saturday, 9:00 AM–12:00 PM
**Starting July 13th, we will be offering a special senior hour for lobby access from 9:00 AM-10:00 AM, Monday through Friday
Drive-up:
Monday–Wednesday, 8:00 AM–4:00 PM
Thursday–Friday, 8:00 AM–5:00 PM
Saturday, 9:00 AM–12:00 PM
Please continues to check our website and e-newsletter for additional updates in the coming weeks.
Our Easthampton branch will continue to operate Thursday—Saturday with drive-up access only during the following hours:
Thursday–Friday, 8:00 AM–5:00 PM
Saturday, 9:00 AM–12:00 PM
For the safety of our members and staff, we ask that if you are sick or if you’ve come in contact with someone with the COVID-19 virus, please refrain from visiting our branches or drive-up windows.
Additional Precautions
Please know that Freedom Credit Union has taken serious measures to help protect our staff and members. Here are some of our current safety measures that will continue to be in effect until further notice.
- Access to Freedom Credit Union branches will be limited in order to comply with government guidance on occupancy limits and to maintain social distancing in our lobbies.
- Freedom Credit Union requires our employees, members, and visitors to follow the social distancing requirements established by the CDC, including maintaining six-foot social distancing for employees and members of the general public when possible.
- Plexiglass shields have been installed on our teller lines and new member account desks.
- All employees are required to wear masks at all times while servicing members in our branches.
- Members and visitors are required to wear masks at all times while in our branches. Members who do not have a mask will be required to conduct business at our drive-up.
- A greeter will allow member access based on occupancy limits at each location. Members and visitors will be asked for ID when entering the office and will be directed to an available representative.
- To facilitate social distancing, we have marked six-foot distances in our branch lobbies. Additionally, seating in lobby areas has either been removed or will have at least six feet of separation.
- Our restrooms are closed to the public until further notice.
- Hand sanitizer will be available for member use when entering or exiting our branches.
- We continue to encourage members to use our drive-up when possible to help minimize person to person interactions.
- We also encourage members to continue to conduct new account opening and loan applications electronically through our website.
- We are asking members to promptly exit the credit union upon completion of their transaction to help minimize the number of people in the lobbies.
We have several ways to continue accessing your Freedom Credit Union accounts when visiting a branch is restricted. These include:
- Member Contact Center assistance at (413) 739-6961 or (800) 821-0160
- Online banking, including online bill pay
- Mobile banking, including remote deposit capture
- Surcharge free ATMs (SUM® and Allpoint® networks)
- Online account opening through freedom.coop for new members
- Online account opening through online banking for current members
- Consumer loan applications online or by calling 866-864-3621
- Mortgage and home equity loans/lines online or by contacting one of our Mortgage Loan Originators:
- Lisa Mish, NMLA #50274, at (413) 505-5735
- Pamela Patenaude, NMLA #719008, at (413) 505-5780
- Stacey Pinardi, NMLA #436661, at (413) 505-5786
- Viktorija Randall, NMLS #689655, at (413) 505-5712
We also understand that your employment may be disrupted due to COVID-19. Please reach out to us by calling (413) 739-6961 if you find yourself in this situation and let us discuss how we might be of assistance.
Thank you for your cooperation and patience during these uncertain and unprecedented times. We look forward to seeing you!