Back to Top

Freedom Credit Union

Menu

If you want to be part of a winning exciting team, please see below our current opportunities.  Please submit your resume and letter of intent to hrjobs@freedom.coop indicating what opportunity you would like to be considered for.

Member Service Representative (Full Time Springfield Main Office) 

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Provides assistance to potential and current members in opening new and closing accounts.  Sets up accounts via computer terminal and forms processing.  Orders necessary cards, drafts, issues temporary drafts, etc. as required by members to transact their credit union business. 
  • Process NCPS inquiries on all new accounts for qualified members.
  • Opens and closes share CD’s and assists with information regarding maturing CD’s. 
  • Responsible for opening IRA Accounts, processing documents and IRA transactions.
  • Responsible for opening Business accounts, collecting all required documentation and performing necessary verification for due diligence.
  • Accepts consumer loan applications and closes loans
  • Provides routine information concerning credit union services.
  • Processes the necessary paperwork for such services as direct deposit and PWO forms.
  • Maintains current knowledge of all products and services of the credit union.  Actively cross sells all credit union’s products and services to meet member needs.
  • Sells Travelers Checks.
  • Sells safety deposit boxes and assists members in safety deposit box area.
  • Assists members with electronic banking.
  • Able to balance ATM machines and process envelopes containing cash and checks.
  • Assures compliance with Bank Secrecy Act regulations relative to opening new accounts.
  • Assists teller line in processing routine teller transactions as needed.

 Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.
  • Verbally interacts with members, fellow employees and vendors.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.
  • Knowledge of Windows applications, i.e. MS Office (Word, Excel, Outlook).
  • Bilingual in Spanish required.

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Minimum of six months in financial institution.

Consumer Loan Processor (Full Time Bolyston Office)

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Removes all consumer applications from the web and reviews the applications by contacting the applicants for any missing information on the application such as purpose of the request and terms of the loan.
  • Utilizes the Velocity loan origination system by using features such as credit reports and NADA collateral values.
  • Assign’s the application to an underwriter for review and decision.
  • Notify web applicants of denial and suggest alternative financing when applicable.
  • Prepares closing preparation on all web applications.
  • Once the loan file is received from a Branch the processor will book the loan within insight and put the loan file      together. After the file is put together it will be sent to loan servicing.
  • Prepares weekly loan lists for review by Credit Committee.
  • Provide routine information concerning the credit union, its services, and its policies.
  • Handles the mailing of all Denied, Withdrawn, and Time Expired applications in compliance with legal regulations.
  • Receives the department’s interoffice mail and distributes.

 Qualification/Skill/Education and/or Experience Requirements:

  • High School Diploma or equivalent required.  Associates degree preferred or equivalent combination of education and experience.
  • 3- 5 years lending experience
  • Knowledge of debt ratio percentages and credit assessment.
  • Knowledge of Windows applications, i.e. MS Word, Excel.
  • Knowledge of Credit Union specific applications (current and/or future origination and core processing software)

Teller/MSR  (Part-Time, Main Office Location) 

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.
  • Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Types, files and performs other duties as assigned.
  • Collects money for special products and promotions.
  • Assists the new account desk in the opening of all new deposit accounts, performing account maintenance, responding to member inquiries and accepting consumer loan applications.
  • Process and deliver mail.
  • Up to 25 hours per week.
  • Requires flexible availability and includes every Saturday.

 Qualification/Skill Requirements: 

  • Responsible for maintaining Credit Union’s quality service standards.
  • Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations.
  • Ability to follow oral and written directions.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

  Education and/or Experience: 

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy.

Head Teller (full time Main Branch)

Responsible for the oversight and the quality of member service of the Tellers. Requires thorough working knowledge of all teller functions.  The Head Teller will perform all functions of the teller as well as:

  • Order cash for the branch and maintain branch cash limits (including ATM and teller limits). Manage vault cash; buy and sell cash from/to tellers during normal business hours.  Assure that vault cash is balanced at all times. 
  • Oversee the daily processing and balancing of all tellers.  Research, recover and report teller errors appropriately.  Accurately balance the branch, including the Check 21 process, at the end of each business day.
  • Assure proper handling and security of negotiable items (traveler’s checks, money orders, official checks, etc.).  Maintain inventory controls of traveler’s checks and gift cards.
  • Adhere to and enforce compliance with Bank Secrecy Act (BSA) including CIP policies and procedures and proper completion and handling of Currency Transaction Reports and Suspicious Activity Reports. 
  • Assist members and/or tellers with problems that cannot be solved or which extend beyond the normal policies of the credit union.  Process overrides and answers questions for tellers.
  • Perform daily balancing of the ATM. Verify deposit envelope accuracy and perform appropriate daily hold maintenance for ATM deposits.  Supply ATM with cash as needed. Train tellers to act as back up for ATM maintenance.
  • Check night depository under dual control on a daily basis.  Log night deposit transactions.  Verify and process all night depository transactions with the help of tellers.
  • Maintain current knowledge of all products and services of the credit union.
  • Actively cross sell and meet member needs.
  • Provide a wide variety of member services in a backup capacity to the Branch Officer and MSR team; accept loan applications, open accounts and follow up to resolve member problems and inquiries.
  • Open/close the branch as required by the Branch Officer.
  • Carry out supervisory responsibilities as directed by credit union policies and procedures.  

Requirements:

  • High School Diploma or equivalent or equivalent combination of education and experience required.
  • Must have at least two years related experience in a credit union or bank. At least one year must have been as a Teller.
  • Minimum two years in a supervisory capacity preferred.

Teller/MSR (Part-Time, Chicopee)

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.  Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Assists with new account functions; opening accounts and performing account maintenance
  • Types, files and performs other duties as assigned.
  • Up to 25 hours per week, requires flexible availability and includes every Saturday.

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations.
  • Ability to follow oral and written directions.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and      Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy.

Teller/MSR (Part-Time, Cooley Street)  

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.  Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Types, files and performs other duties as assigned.
  • Collects money for special products and promotions.
  • Assists other tellers and with the new account desk when necessary.
  • Process and deliver mail.
  • Up to 25 hours per week.
  • Requires flexible availability and includes every Saturday.

 Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations.
  • Ability to follow oral and written directions.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and      Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy.

 Teller/MSR (Part-Time, Northampton Street)  

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.  Sells money orders and official checks.
  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.
  • Balances cash drawer and makes settlement of daily activities.
  • Reviews and explains transactions to members regarding their accounts.
  • Cross-sells all products and services of the Credit Union.
  • Assists with accepting consumer loan applications and IRA's.
  • Assists with new account functions; opening accounts and performing account maintenance.
  • Types, files and performs other duties as assigned.
  • Up to 25 hours per week.
  • Requires flexible availability and includes every Saturday

 Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads, writes and performs mathematical computations.
  • Ability to follow oral and written directions.
  • Knowledge about credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.
  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier and typewriter.

 Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.
  • Some cash handling experience in a financial institution or related experience.
  • Good organizational and communication skills.
  • Accuracy

 Loan Servicing Specialist (full-time, Boylston Street Office)

Essential Duties and Responsibilities:  (Other duties may be assigned)

  • Responsible for consumer and mortgage loan servicing including but not limited to: consumer loan uploads to Insight and system verifications, loan payments, loan maintenance, loan insurance monitoring, loan collateral tracking and releases.
  • Responsible for setting up monthly loan billing with bills, coupon books or automatic payments.
  • Monitor daily loan reports and monthly monitoring reports including but not limited to: life and disability claim reports,      monthly insurance premium reports, CPI – Collateral Protection Insurance claims reports, and GAP insurance weekly reports.
  • Assist in the implementation of loan document imaging including but not limited to ensuring file scan accuracy, working with the upload conversion of Velocity and Calyx documents and loan files.
  • Assist in the administration of the Élan credit card portfolio and Elavon cash advance processing.

 Qualification/Skill Requirements:

  • Knowledge of credit union, its structure, common language and acronyms, philosophy and mission statement.
  • Ability to read, write and accurately perform mathematical computations.
  • Working knowledge of Windows/MS Office applications (Outlook, Word, Excel).
  • Working knowledge of specific credit union applications (Insight, Velocity).
  • Good organizational skills along with excellent written communication skills.
  • Ability to handle a multitude of responsibilities. 
  • The ability to follow oral and written directions.

 Education and/or Experience:

  • High School Diploma or equivalent required, or the equivalent combination of education and experience.
  • Computer experience necessary with knowledge of credit union systems (Insight, etc.), Word and Excel.
  • Two to five years financial operations experience with at least two years of experience in consumer loan servicing.