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If you want to be part of a winning exciting team, please see below our current opportunities.  Please submit your resume and letter of intent to hrjobs@freedom.coop indicating what opportunity you would like to be considered for. 

Sr. Universal Agent-Full Time in Easthampton

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans, assist in closing both consumer and home equity loans. Review all documentation for completeness and accuracy according to the organizations compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.

  • Order the appropriate amounts and types of cash for the branch and maintain proper documentation of all currency received and disbursed.

  • Maintain overall control and accountability for all vault recommencement including ATM, coin machine, TCR and Main vault.  Periodically audit branch vaults/safes as required by policy. Maintain documentation of audit for monthly reporting to senior management.

  • Assist with wide variety of member services including regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.

  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.

  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.

  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  

  • Open and close the building in accordance with set hours and tests security equipment monthly.

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards. Verbally interacts with members, fellow employees, and vendors.

  • Reads writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about the credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier, and typewriter. 

Education and/or Experience: 

  • High School Diploma or equivalent required or equivalent combination of education and experience.

  • Some cash handling experience in a financial institution or related experience.  Good organizational and communication skills are a must.

  • Accuracy 

Teller Position-Part Time in Greenfield

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Receives and processes current transactions, accepting deposits, withdrawals, loan payments.  Sells money orders and official checks.

  • Provides routine information concerning Credit Union products and services in accordance with Credit Union policies.

  • Balances cash drawer and makes settlement of daily activities.

  • Reviews and explains transactions to members regarding their accounts.

  • Cross-sells all products and services of the Credit Union.

  • Types, files and performs other duties as assigned.

  • Assists other tellers and with the new account desk when necessary 

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees, and vendors.
  • Reads writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about the credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier, and typewriter.

Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.

  • Some cash handling experience in a financial institution or related experience.

  • Good organizational and communication skills.

  • Accuracy

Receptionist/Administrative Assistant

Major Function

Serve as the first point of contact for members and vendors to the Main office location of the credit union. Direct individuals (in person or by phone) to appropriate departments for assistance, perform basic clerical duties and impart a professional impression on the general public.   Perform basic administrative duties as directed by the VP of Retail Administration.

Essential Duties and Responsibilities:

  • Greet and welcome members, vendors, and guests to the credit union.
  • Determine member/guest needs, suggest appropriate products and services to meet the need and refer member/guest to the appropriate person for further service.  Take messages when necessary.
  • Perform designated clerical duties and maintain assigned records, files, and reports.
  • Supports overflow needs within the branch including handling general member account inquiries and account maintenance.
  • Support the clerical needs of other departments for special projects as needed.
  • Sort and distribute incoming and outgoing mail for appropriate departments.
  • Create and maintain a clean, neat, pleasant work environment by maintaining a professional look      (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward members and co-workers.
  • Contribute to the overall success of branch in working towards branch deposit and member goals.
  • Adhere to all service standards set by the credit union.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

 Qualification/Skill Requirements 

  • Ability to communicate effectively with members, vendors, employees, and the general public.

  • Project a high level of professionalism including a professional image at all times.

  • Knowledge of the credit union system, its structure, and the ability to work within the framework of the credit union’s mission statement.

  • Computer literate in Microsoft Word, Excel and PowerPoint.

  • Ability to provide exceptional member service.

  • Ability to handle a variety of tasks in a fast-paced environment.

  • Possess a positive attitude and accept constructive criticism.

  • Ability to maintain a highly organized and uncluttered work environment.

  • Must possess strong writing skills to write/compose board meeting minutes.

  • Ability to operate standard office equipment, i.e. personal computer, fax machine, photocopier, and typewriter.

  • Bi-lingual (English/Spanish)

 Education and/or Experience  

  • High School Diploma or equivalent required.

  • One year of experience in a business setting.

Branch Officer -Full Time in Chicopee

Primary Summary:

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains directs and supervises branch staff. Accountable for maximizing revenues, sales, member satisfaction, and minimizing operational losses as well as deepening existing relationships and minimizing member attrition. Responsible for successful implementation of promotional campaigns and product initiatives at the branch level. Incumbents are either sales (with business development goals) or service focused.

Essential Functions/Position Responsibilities:

  • Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the credit union, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, assuring compliance with regulatory requirements and organizational mission, values, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
  • Analyze staffing requirements on an ongoing basis.  Appropriately create monthly staff schedules and ensure appropriate coverage at all times.
  • Troubleshoot and resolve internal and external inquiries.
  • Conduct all member new account functions, including processing request for new services, providing counseling and cross-selling appropriate products or services to benefit the member and achieve established sales goals. Review all documentation for completeness and accuracy according to the organization's compliance guidelines.
  • Acts as a Loan Officer, originate and close consumer and home equity loans within established policies and limits. Assists members with mortgage loan inquiries and origination as needed.
  • Develop account relationships with commercial business members. Participate in personal calls/visits, assessing needs and offering products/services to meet those needs.
  • Ensure personnel is well trained in all phases of their respective jobs. Complete orientation of new employees in overall branch procedures. Actively participate in cross-training personnel and assure staff is kept abreast of all products and services.
  • Prepare month-end management reports which apprise executive management of the status of branch activities.
  • Ensure all branch transactions are balanced at the close of each day. Oversee individual accountability for the handling of cash and assist in resolving balancing problems.
  • Is responsible for maintaining office building, grounds, equipment and fixtures.
  • Ensure members’ requests and questions are promptly resolved. Handle members’ complaints effectively.
  • Develop and implement annual department budget; review monthly to analyze variances and assure expenditures remain within limits.
  • Primary Security officer for the branch. Conduct required security meetings with staff to ensure compliance. Open and close the building in accordance with set hours and tests security equipment monthly.
  • Monitor closely industry trends in lending and deposit operations to feed research and development activities and assure that the credit union’s products, services and processes are remaining competitive. Manage and oversee expenses. Pursue cost-saving measures.
  • Represent the credit union at local community events and networking opportunities to promote branch growth.  Responsible for business development in the market area and managing relationships with current credit union partners. Coordinate bank at work programs for member growth opportunities.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

Position Requirements:

Experience

  • A minimum of five (5) years of experience in a member service, lending, or operations role within a credit union or financial institution that encompasses a broad knowledge of products and services.  Experience supervising staff is preferred.
  • Requires a thorough knowledge of all credit union products, services and procedures.  Requires the ability to build external relationships and sell credit union concepts to business leaders and individuals.

 Education/Certifications/Licenses

  • A Bachelor’s Degree in Business Administration, Marketing, or related field, or the equivalent combination of education and experience is required.  Proficiency with computer software applications is also required.

 Interpersonal Skills

  • Must have excellent interpersonal skills in both dealing with members and colleagues.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions. 

Universal Agent -Full Time in Greenfield

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer to the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross-selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organization's compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to the overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 Education/Certifications/Licenses

  • Six months to two years of similar or related experience, including time spent in preparatory positions.

 Interpersonal Skills

  • Must have excellent interpersonal skills in both dealing with members and colleagues.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Universal Agent -Part Time Feeding Hills

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties

Essential Duties and Responsibilities:  (Other duties may be assigned) 

  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross-selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organization's compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.

  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions, and disputes, solve fraud issues, serve as notary public, close accounts, etc.

  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.

  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.

  • Contribute to overall success of branch in working towards branch deposit and member goals.       Adhere to all service standards set by the credit union.  

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Qualification/Skill Requirements:

  • Responsible for maintaining Credit Union’s quality service standards.  Verbally interacts with members, fellow employees and vendors.
  • Reads writes and performs mathematical computations

  • Ability to follow oral and written directions

  • Knowledge about the credit union system, its structure, common language and acronyms, philosophy and Credit Union’s mission statement.

  • Ability to operate standard office equipment and tools, such as personal computer, fax machine, postage machine, photocopier, and typewriter.

Education and/or Experience:

  • High School Diploma or equivalent required or equivalent combination of education and experience.

  • Some cash handling experience in a financial institution or related experience.

  • Good organizational and communication skills.

  • Accuracy

Float Universal Agent -Part Time (1 for Franklin County, 1 for Hampshire County and 2 for Hampden County)

Primary Summary:

This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appropriate products and services matching the member’s needs. This position will also refer members to the appropriate source or channel to address their need. They will also be responsible for the processing the regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution members by performing the following duties.

Essential Functions/Position Responsibilities:

  • Position will float to different offices on a daily basis.
  • Conduct all member account functions, including teller transactions, processing request for new accounts and services, providing counseling and cross-selling appropriate products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of credit cards and consumer loans.  Review all documentation for completeness and accuracy according to the organization's compliance guidelines. Ensures that the teller cashbox balances on a daily basis. Researches and resolves cashbox errors as necessary.
  • Assist with wide variety of member services including; regular account maintenance, Safe Deposit Box maintenance, assist members with account inquiries and reconciliation, manages outgoing wires, ACH transactions and disputes, solve fraud issues, serve as notary public, close accounts, etc.
  • Troubleshoot and resolve member and internal inquiries in a timely, professional and accurate manner. Informs and advises member of status or enhancements to current account productivity and suggest resolution on account disputes and other account activity.
  • Answer and route telephone calls, take messages, provide information and directs calls to appropriate staff as necessary.
  • Contribute to overall success of branch in working towards branch deposit and member goals.  Adhere to all service standards set by the credit union.  
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

 Education/Certifications/Licenses

  • Six months to two years of similar or related experience, including time spent in preparatory positions.

 Interpersonal Skills

  • Must have excellent interpersonal skills in both dealing with members and colleagues.
  • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.