This alert serves as a reminder that fraudulent debit card activity still exists across the country. In fact, we have noticed an uptick of fraudulent transactions at pharmacies, so any pharmacy transaction over $49.99 will now require a PIN.
For your protection, the following restrictions remain in place:
Please inform us of your travel plans so we can unrestrict your card accordingly. If in doubt, use your debit card with PIN at all possible merchants. You can also restrict and unrestrict your own debit card 24 hours a day via I-Banking and the Freedom Mobile App.
Vigilance is key to lessening the impact of fraudulent activity and that is why we have a fraud monitoring system to monitor our members’ accounts for unusual or suspicious activity. It is also helpful if you keep a watchful eye on your accounts. The combined efforts of your vigilance and our 24/7 fraud monitoring system can prevent a bad situation from getting worse.
Please contact us at 800-821-0160 if you have any questions, and especially if you notice any unusual activity on any of your Freedom accounts.
Thank you for your vigilance and understanding!