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About Us

Mission, Vision & Core Values

At Freedom Credit Union, we’re more than a financial institution—we’re a trusted partner throughout your financial journey. We exist to deliver exceptional experiences that help our members and communities thrive.

We believe banking should feel personal, empowering and rewarding. Every decision, service and support we provide is designed to enrich the lives of our members and strengthen the places we call home.

 

Our Mission

Freedom Credit Union turns ordinary banking into exceptional experiences for our communities.

Our Vision

To be the preferred partner for our members by evolving our financial services to empower members at every stage of their life.

Our Core Values

Our core values define who we are and how we show up every day—for each other, our members and our community.

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Belonging

You belong here.
We create an environment where every member and team member feels welcomed, respected and valued.
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Community

We grow stronger together.
We invest in the places we serve through financial services, active engagement, support and partnerships that help our communities flourish.
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Collaboration

Teamwork makes possibilities realities.
We work collectively with our members and each other to build solutions that reflect shared goals and meaningful outcomes.
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Trust

Your trust is our foundation.
We earn confidence through transparency, reliability and excellent service, so our members know we’re always working with their best interests at heart.
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Integrity

We do the right thing. Always.
We uphold the highest ethical standards in every interaction, decision and commitment we make.

Why Freedom?

Banking is about so much more than transactions; it’s about people, relationships and meaningful impact.

At Freedom Credit Union, you’ll find:

    • Personalized financial guidance
    • Friendly, responsive service
    • Local commitment with modern solutions
    • A community first mindset

It’s more than just banking. That’s why we call it belonging. Whether you’re starting your first job, buying a home, growing a family or planning for retirement, we’re here with you every step of the way.

Join the Freedom Family

Want to be a part of this? Open a Main Share Savings Account with a minimum of $5 and become a member today.

Highlights from Freedom’s History

1922

Freedom is chartered

Freedom was chartered as the Western Massachusetts Telephone Workers Credit Union in 1922. Fast forward to…

1978

Main office

Our main office was built in its current location at 1976 Main Street, Springfield.

1987

Credit union merger

The Western Massachusetts Telephone Workers Credit Union merged with Monarch Credit Union.

2001

Membership eligibility is greatly expanded

Membership eligibility was greatly expanded from telecommunications industry employees to anyone who lives or works in Hampden, Hampshire, Franklin or Berkshire counties in Massachusetts.

2004

Our institution merges with FHBT Credit Union

Members voted to change the credit union’s name, marking the birth of Freedom Credit Union. New branches were opened in Chicopee and Northampton.

2005

Credit Union Partners

We created the Credit Union Partners (CUPs) program to provide businesses with a no-cost benefits package to their employees, including credit union membership and special promotions. We also opened a new branch in Turners Falls.

2009

New branches

We opened our Greenfield and Feeding Hills branches.

2010

Expanding into Easthampton

We opened an Easthampton branch.

2011

Expanding into Sixteen Acres

We opened a second Springfield branch in Sixteen Acres.

2012

Expanding into Ludlow

We opened our Ludlow branch.

2014

Membership expanded

Membership eligibility was further expanded to include anyone attending college in the four counties of western Massachusetts.

2019

Merger

We merged with West Springfield Federal Credit Union, opening our new West Springfield branch.

2020

Expansion into CT

We expanded our charter to include Hartford and Tolland counties in Connecticut.

2022

Celebrating our centennial

We celebrated our 100th anniversary in July.